Opis

• Tytuł:
  Complaint management system in building material factory
• Twórca:
  Cieśla, Maria
• Opis:
  Management and Production Engineering Review (MPER) is a peer-refereed, international, multidisciplinary journal covering a broad spectrum of topics in production engineering and management. Production engineering is a currently developing stream of science encompassing planning, design, implementation and management of production systems. Orientation towards human resources factor differentiates production engineering from other technical disciplines. The journal aims to advance the theoretical and applied knowledge of this rapidly evolving field, with a special focus on production management, organisation of production processes, management of production knowledge, computer integrated management of production flow, enterprise effectiveness, maintainability and sustainable manufacturing, productivity and organisation, forecasting, modelling and simulation, decision making systems, project management, innovation management and technology transfer, quality engineering and safety at work. Management and Production Engineering Review is published under the auspices of the Polish Academy of Sciences Committee on Production Engineering and Polish Association for Production Management. The main purpose of Management and Production Engineering Review is to publish the results of cutting-edge research advancing the concepts, theories and implementation of novel solutions in modern manufacturing. Papers presenting original research results related to production engineering and management education are also welcomed. We welcome original papers written in English. The Journal also publishes technical briefs, discussions of previously published papers, book reviews, and editorials. Letters to the Editor-in-Chief are highly encouraged. Journal Metrics: IMPACT FACTOR 2022: 1.4 Journal Impact Factor (Web of Science) 2022: 1.4 CiteScore metrics from Scopus 2022: 2.9 SCImago Journal Rank ( SJR) 2022: 0.381 Submit your article;
  Editor-in-Chief A.Hamrol, PoznanUniversity of Technology, Poland Deputy Editor in Chief E. Dostatni, PoznanUniversity of Technology, Poland J.O. Paliszkiewicz, Warsaw University of Life Sciences, Poland Technical Editor M. Grabowska, PoznanUniversity of Technology, Poland Editors Production and Manufacturing M. Gallo, University of Naples Federico II, Italy Project and Production Management K. Phusavat, Kasetsart University, Thailand Quality and sustainability J. J. Dahlgaard, Linköping University, Sweden Innovation and Development Z. Banaszak, Koszalin University of Technology, Poland Editorial Advisory Board W. Bojar, University of Technology and Life Sciences, Poland J. Balic, University of Maribor, Slovenia S. Cavalieri, University of Bergamo, Italy A. Dolgui, Ecole des Mines de Saint-Etienne, France J. Gawlik,Tadeusz Kosciuszko Cracow University of Technology, Poland M. Gregor, University of Zlina, Slovakia W. Karwowski, University of Central Florida, USA S. Klos, University of Zielona Gora, Poland T. Koch, Wroclaw University of Technology, Poland A. Koohang, Middle Georgia State University, USA S. Legutko, Poznan University of Technology, Poland J. Liebowitz, University of Maryland University College, USA B. Lin, The Louisiana State University, USA J. Matuszek, University of Bielsko-Biala, Poland Y. Merkuryev, Technical University, Latvia J. Nazarko, Bialystok University of Technology, Poland P. Nielsen, Aalborg University, Denmark S. Y. Nof, Purdue University, USA B. W. Oppenheim, Loyola Marymount University, USA R. Roy, Cranfield University, Great Britain T. Sawik, AGH University of Science and Technology, Poland J. Senkara, Warsaw University of Technology, Poland J. Sęp, Rzeszów University of Technology, Poland M. Skibniewski, University of Maryland, USA A. W. Skorek, Universite du Quebec a Trois-Rivieres, Canada M. S. G. Tsuzuki, The University of Sao Paulo, Brasil S. Yen-Liang Yin, National Taiwan University, Taiwan Beijing, China M. B. Zaremba, University of Quebec, Canada;
  MISSION STATEMENT Management and Production Engineering Review (MPER) is a peer-refereed, international, multidisciplinary journal covering a broad spectrum of topics in production engineering and management. Production engineering is a currently developing stream of science encompassing planning, design, implementation and management of production and logistic systems. Orientation towards human resources factor differentiates production engineering from other technical disciplines. The journal aims to advance the theoretical and applied knowledge of this rapidly evolving field, with a special focus on production management, organisation of production processes, manage- ment of production knowledge, computer integrated management of production flow, enterprise effectiveness, maintainability and sustainable manufacturing, productivity and organisation, forecasting, modelling and simu- lation, decision making systems, project management, innovation management and technology transfer, quality engineering and safety at work, supply chain optimization and logistics. Management and Production Engineering Review is published under the auspices of the Polish Academy of Sciences Committee on Production Engineering and Polish Association for Production Management. The main purpose of Management and Production Engineering Review is to publish the results of cutting- edge research advancing the concepts, theories and implementation of novel solutions in modern manufacturing. Papers presenting original research results related to production engineering and management education are also welcomed. We welcome original papers written in English. The Journal also publishes technical briefs, discussions of previously published papers, book reviews, and editorials. Letters to the Editor-in-Chief are highly encouraged. SUBMISSION Papers for submission should be prepared according to the Authors Instructions available at: www.journals.pan.pl/mper SUBSCRIPTION Only subscription guarantees receiving this journal. Subscription orders stating the period of time, along with the subscriber’s name and address should be sent directly to biuro@ptzp.org.pl. Back issues of all previously published volumes are available on request. Subscription price for 2023, Volume 14, including postage and handling, is 240 PLN.
• Dostępność obiektu:
  Dostęp otwarty
• Prawa:
  <br><b><i> Management and Production Engineering Review</i></b> is an open access journal with all content available with no charge in full text version. The journal content is available under the license CC BY 4.0 International <a href=" https://creativecommons.org/licenses/by/4.0/">https://creativecommons.org/licenses/by/4.0/</a>.
• Data:
  2019.03.29
• Typ:
  Artykuły / Articles
• Źródło:
  Management and Production Engineering Review; 2019; vol. 10; No 1
• Wydawca:
  Production Engineering Committee of the Polish Academy of Sciences, Polish Association for Production Management
• Temat i słowa kluczowe:
  complaint;
  complaint management;
  customer service;
  logistics strategy;
  Wydział IV Nauk Technicznych
• Identyfikator:
  ISSN 2080-8208;
  eISSN 2082-1344
• Dostawca danych:
  Czasopisma PAN
• Czy mogę z tego obiektu skorzystać?:
  sprawdź warunki licencji
• Rodzaj zawartości:
  obrazy