Description

• Title:
  Ocena jakości obsługi klienta metodą mystery shopping na przykładzie banku
• Creator:
  Wicka, Aleksandra;
  Podlińska, Olga
• Contributor:
  Machaj, Mateusz
• Object availability:
  free access
• Rights:
  The use of this material is allowed only with accordance of applicable rules of fair use or other exceptions provided by law, and any broader use requires the permission of the authorized entity
• Type:
  text;
  article
• Language:
  Polish
• Publisher:
  Wydawnictwo Uniwersytetu Wrocławskiego
• Relation:
  Acta Universitatis Wratislaviensis, 0239-6661, No 3941
• Subject:
  mystery shopping;
  quality of customer service;
  assessment of service quality
• Identifier:
  ISSN:2658-1310;
  ISSN:0239‑6661 (AUWr);
  ISSN:2084‑4093 (EWER)
• Data provider:
  Repozytorium Uniwersytetu Wrocławskiego
• Can I use it?:
  check license;
  seek permission
• Type:
  other